Glasses Direct & Boots
When I joined Senokian I was enrolled on an HSBC Health Cash Plan, which means that I get an allowance for various health related things each year. One of these things is optical and as a glasses wearer I decided to make full use of the allowance and get an eye test and some brand spanking new glasses!
So, I decided to go to Boots for the test and then buy online with Glasses Direct. Well by glasses arrived yesterday and I was slightly concerned at first because I was starting to feel horribly disorientated whilst wearing them. So I rang Glasses Direct and spoke to a very nice optometrist called Jon who told me to keep trying them, but to also go and see if I could get another reading of my PD (pupillary distance). The PD reading is quite important with glasses, but it isn’t something which the optician is obliged to provide on the prescription. So it was to my amazement that when I went to Boots the woman measured it for me for free – thank you very much Boots!
Well, I found that my PD I had given Glasses Direct for making my glasses was slightly out, but John told me to give the glasses a whirl for a few days and see if I get used to them (my prescription had changed slightly so it might have been that I was finding it hard to adjust).
I can only say, thanks Glasses Direct & Boots for amazing customer service!
Now why didn’t they measure them for you online? Surely with a webcam and some suitable calibration smarts they could do the job properly first time!!
A development opportunity?
Comment by Richard — December 11, 2008 @ 10:16 am
This is true and I had thought about this. Basically I tried to measure it myself using a webcam and a ruler. The main problem is that it’s very hard to get round the effects of lens distortions. I guess that clever maths could get round it, but it would require some objects in the scene of the camera of known size – although this wouldn’t be too hard to do I guess – credit cards are standard sizes.
Hmmm, idea… hehehe
Comment by Matt — December 11, 2008 @ 10:34 am
Instructions:
1. Take Credit Card
2. Stick to head
3. Take photo
4. Upload to website
5. – we steal your identity and publish a photo of you looking like a nutter!
Priceless
Comment by Paul — December 11, 2008 @ 10:38 am
You joker you…
Comment by Matt — December 11, 2008 @ 10:40 am
Excuse me you two – aren’t you supposed to be working? You’d never catch me doing anything silly during work hours…………..
(off now to prepare for this evening’s “pantomime” at Christmas party!!)
Comment by Caroline Galloway — December 11, 2008 @ 12:40 pm
Hi Matt, spotted your blog post (and tweet) and pleased to hear that your experience with us came good. Prescription details and measurements can be complicated but that’s why our opticians like John are there at the end of the phone – I will pass on your kind words to him. Re online measurements – you’re certainly thinking the same direction as us as we’ve been investing and working in this area for some time now. Fingers crossed for a solution which meets the necessary requirements asap. Anyway, thanks for your feedback, if you or your readers fancy a pair of glasses, you can use this discount code I will set up which will give you 10% off, using the code galloway1 for a month – just enter that code on the checkout page. Best, Jamie Murray Wells, (founder, Glasses Direct)
Comment by Jamie Murray Wells — January 5, 2009 @ 8:11 am
Many thanks for that Jamie, I’ll certainly pass on the discount code to a few people. I’ve been recommending Glasses Direct to everyone recently as the service has been outstanding. Thanks again!
Comment by Matt — January 5, 2009 @ 10:07 am
Taking a PD is simple- if your prescription is generally less than +-2.00DS, it not so significant, but just take a photograph of your eye with a ruler above them and email them to us with your order number and details, most websites will happily takes this request in measuring your pd. Our website Specstop.co.uk has been done this on many occasions.
Comment by Miles Savides — March 1, 2009 @ 5:11 pm